If your item is damaged in shipping, we will send a replacement. Please contact us within 3 days of receiving your damaged item and be sure to include photos in the email.
Once a package is delivered to USPS, we are no longer responsible. If your package has not moved in several days or has been lost in the mail, please contact USPS and file a claim. If you would like to repurchase the lost item contact us and we will give you a 10% off discount.